Refund and Exchange Policy
Thank you for shopping with Zonta.eg! We want you to be completely satisfied with your purchase. Please review our policy below:
Returns
1. Returns are accepted, and customers will be responsible for shipping costs unless the item is defective.
2. If you receive a defective item, we will cover the shipping costs.
3. Please contact us within 14 days of receiving your order to initiate a return.
4. To initiate a return for a defective item, reach out to our customer service team at info@shopzonta.com, our Instagram DMs, or fill in the following form.
Shipping Costs
• We will cover the shipping costs for returning defective items.
Exchanges
Exchanges are accepted within 14 days of purchase under the following conditions:
1. Wrong Size Chosen: If you selected the wrong size.
2. Incorrect Size Sent: If we sent you the wrong size.
3. Change of Opinion: If you change your mind and would like a different shoe.
4. Defective Item: If there is a defect in the shoe.
Process
To request an exchange, please contact us on our Instagram DMs or fill in the following form.
Shipping Costs
1. Customers are responsible for return shipping costs for exchanges due to their error (e.g., the wrong size chosen).
2. We will cover the shipping costs for returns and replacements if the wrong size was sent or if the item is defective.
Availability
Exchanges are subject to product availability. If the requested item is out of stock, we will notify you and issue a refund if desired.
Contact Us
For any questions regarding our refund and exchange policy, please reach out to us at:
Email: Info@shopzonta.com
Thank you for supporting Zonta.eg!
